Contact Us

Last updated: October 27, 2026

Need a product detail, an order update or help with a return? Contact Avelloran using the details below. We reply within 1–2 business days during our support schedule.

Help us find your order

For an existing purchase, include your order number and the email address used at checkout. For a product question, send the product name or page link. Please do not email full payment-card details, passwords or unnecessary information about a child.

Damaged, incorrect or incomplete delivery

Describe the issue and include clear photographs of the item and packaging where helpful. We will review the information and explain the next step. You do not need to accept a product that is defective or materially different from its description.

Returns and urgent changes

Ask for return instructions before posting anything. Our registered office is not the return destination. For an address correction or cancellation, email us as soon as possible: orders dispatch within 24 consecutive hours after payment confirmation, so an ordinary change may no longer be possible once fulfillment starts. Mandatory cancellation and refund rights remain unaffected.

For quick answers, visit our FAQ, Shipping Policy or Return and Refund Policy.

Business and customer support

Avelloran is operated by Hangzhou Baolixiong Technology Co., Ltd.

Website: avelloran.com
Registered business address: Room 5013, Building 3, Zhihui Zhimen Center, Xixing Subdistrict, Binjiang District, Hangzhou, Zhejiang, China
Email: service@avelloran.com
Phone: +86 571 8801 5499
Support hours: Monday–Friday, 9:00 a.m.–6:00 p.m., Beijing time (UTC+8)
Support response time: 1–2 business days.

The registered business address is not a return address. Contact us for authorization and the correct return destination before sending any item.