Frequently Asked Questions

Last updated: October 27, 2026

Where can I order from?

We currently ship only to eligible United States addresses. Checkout shows whether a shipping service is available for your address. Prices are in US dollars (USD).

What does shipping cost?

Standard shipping is free for orders of US$50 or more. Below US$50, the shipping charge is shown at checkout before you pay.

When will my order arrive?

We dispatch within 24 consecutive hours after payment is confirmed. Estimated transit is a further 7–15 business days after dispatch, not a guaranteed arrival date. Business days generally exclude weekends and public holidays.

What if dispatch is delayed?

We will tell you, provide a revised dispatch date and offer the choice to agree to the delay or cancel the unshipped order for a full and prompt refund. Required consent will be obtained. This refund does not wait for a return or inspection.

How do I choose a suitable toy?

Read the specific item's description, stated age guidance, warnings and instructions. Do not infer age suitability or safety certification from a photograph or collection name. If essential information is missing, ask us before purchasing.

Can I change or cancel an order?

Email us promptly. We will try to help before fulfillment begins, but ordinary changes cannot be guaranteed after it starts. After dispatch, the return process generally applies. Legal cancellation rights are not restricted by this process.

How long do I have to request a return?

You may request an eligible return within 30 calendar days after confirmed delivery. Contact us first for authorization and the correct destination. Preference returns should be unused, unaltered and undamaged, with proof of purchase and original packaging where reasonably applicable.

Who pays return postage?

The buyer pays for preference-based returns. If a damaged, defective, incorrect or materially misdescribed item is attributable to us or fulfillment, we bear the reasonable costs of resolving that error.

When is a return refunded?

Approved refunds for returned goods are generally initiated to the original payment method within 5–10 business days after receipt and inspection. Your payment provider may take additional time to post the credit. Separate prompt-refund rules apply to unshipped orders canceled because of a dispatch delay.

My parcel is missing. What should I do?

Send us your order number and tracking information. If tracking says delivered, check with household members, building reception and the carrier, then contact us if it remains missing. A delivered scan does not automatically close our review.

Read the Shipping Policy, Return and Refund Policy and Terms of Purchase for full details.

Business and customer support

Avelloran is operated by Hangzhou Baolixiong Technology Co., Ltd.

Website: avelloran.com
Registered business address: Room 5013, Building 3, Zhihui Zhimen Center, Xixing Subdistrict, Binjiang District, Hangzhou, Zhejiang, China
Email: service@avelloran.com
Phone: +86 571 8801 5499
Support hours: Monday–Friday, 9:00 a.m.–6:00 p.m., Beijing time (UTC+8)
Support response time: 1–2 business days.

The registered business address is not a return address. Contact us for authorization and the correct return destination before sending any item.