Terms of Purchase

Last updated: October 27, 2026

These terms govern orders placed with Avelloran at avelloran.com. Read them with our Shipping Policy, Return and Refund Policy, Privacy Notice and Terms of Use. These purchase terms take priority over the Terms of Use on purchase-specific matters, subject to mandatory law.

Ordering and product information

You must have legal capacity to purchase and permission to use the payment method you select. Supply accurate contact and delivery information, and check the items, quantities and total before ordering.

Review each toy's description, contents, dimensions, stated age guidance, warnings and instructions. Do not assume an unstated age rating, material, certification or benefit. Images and screen settings can cause minor visual differences, but do not excuse a defective, incorrect or materially misdescribed item.

Prices, payment and acceptance

Store prices are in US dollars (USD). Available payment methods, shipping charges and applicable taxes collected for the transaction are shown at checkout before payment. Future price changes do not automatically alter an existing order.

A payment authorization or automated order receipt may precede final acceptance. Payment checks, stock availability, an obvious error, suspected fraud or legal and shipping restrictions may require review or cancellation. If we have collected payment for an order we cannot fulfill, we will refund the applicable amount.

If a material pricing or product error is found, we will contact you about corrected terms or cancellation as appropriate. We will not impose a higher price or substitute a different item without your agreement.

Shipping commitments

Delivery is available only to eligible United States addresses. We dispatch within 24 consecutive hours after confirmed payment; estimated transit is 7–15 business days after dispatch. This is not a guaranteed arrival date. Standard shipping is free on orders of US$50 or more; charges below that threshold appear at checkout.

If dispatch will be late, we will notify you and offer a revised date for your agreement or cancellation of the unshipped order for a full and prompt refund. We obtain legally required consent to a delay. Such refunds do not depend on receiving or inspecting returned goods.

Changes, returns and refunds

Contact us promptly to request a change or cancellation. We will try to help before fulfillment starts, but ordinary requests may no longer be possible afterward. Approved ordinary cancellations carry no separate cancellation fee. Mandatory cancellation rights remain available.

Eligible return requests must be made within 30 calendar days after confirmed delivery. Obtain return authorization and the correct destination first. Preference returns are generally at the buyer's return-shipping expense; we bear reasonable costs arising from confirmed seller or fulfillment errors.

Approved returned-goods refunds are generally initiated to the original payment method within 5–10 business days after receipt and inspection, with additional posting time possible at the payment provider. This is separate from prompt refunds for unshipped orders canceled for a dispatch delay.

Promotions and your rights

Any promotion is subject to the terms stated with that offer. Reasonable quantity limits or verification may apply to address fraud or misuse. These terms do not exclude liability, warranties or remedies that cannot legally be excluded. Mandatory consumer protections prevail over conflicting language.

We may update these terms for future purchases. The terms applicable when you ordered generally govern that order unless law requires otherwise; later edits do not retrospectively remove your rights.

Business and customer support

Avelloran is operated by Hangzhou Baolixiong Technology Co., Ltd.

Website: avelloran.com
Registered business address: Room 5013, Building 3, Zhihui Zhimen Center, Xixing Subdistrict, Binjiang District, Hangzhou, Zhejiang, China
Email: service@avelloran.com
Phone: +86 571 8801 5499
Support hours: Monday–Friday, 9:00 a.m.–6:00 p.m., Beijing time (UTC+8)
Support response time: 1–2 business days.

The registered business address is not a return address. Contact us for authorization and the correct return destination before sending any item.