Shipping Policy

Last updated: October 27, 2026

This policy explains delivery for purchases from Avelloran at avelloran.com.

Delivery area and charges

We deliver only to eligible United States addresses. Availability depends on the address, item and carrier restrictions; if checkout offers no shipping service, we cannot currently deliver there. We do not ship outside the United States.

Orders of US$50 or more qualify for free standard shipping. For orders below US$50, the charge is displayed at checkout before payment. Any other available service and its cost, together with applicable taxes collected at checkout, can be reviewed before you place the order.

Dispatch commitment

We dispatch orders within 24 consecutive hours after payment is confirmed. This is not 24 business hours and is not a promise of delivery within 24 hours.

If we cannot dispatch within this period, we will notify you, explain the delay and provide a revised dispatch date. You may agree to wait or cancel the unshipped order for a full and prompt refund. We will obtain any consent required by law and will not treat silence as consent when express consent is required. If we cannot fulfill the order, we will cancel and promptly refund the unshipped merchandise and applicable charges. No return or inspection is needed for these refunds.

Transit estimate

Estimated transit is 7–15 business days after dispatch, in addition to the dispatch period. Business days generally exclude weekends and public holidays. Carrier operations, weather, holidays and transport interruptions can affect arrival, so this is an estimate rather than a guaranteed delivery date.

Fulfillment and tracking

Orders may leave our own or partner fulfillment facilities; the origin need not be our registered office. An order may arrive in separate parcels. We provide electronic shipping confirmation and tracking when available. Carrier scans can take time to appear. Contact us if tracking remains unchanged for an extended period or delivery is overdue.

Address changes and failed delivery

Check your address and contact details before paying. Email us immediately if a correction is needed. We will try to help, but changes may be impossible once fulfillment starts. For an unsuccessful delivery or returned parcel, contact us so we can review the cause. If reshipping is necessary solely because you supplied incorrect details, we will disclose any additional shipping charge before arranging it.

Missing parcels

We investigate reports of overdue or missing orders with the carrier or fulfillment partner where needed. If a parcel is confirmed lost before successful delivery through no fault of yours, we will arrange an appropriate replacement or refund without charging you to resolve that loss.

If tracking says delivered but you cannot find the parcel, check nearby delivery locations, household members, reception and the local carrier. Tell us if it remains missing. The scan alone does not automatically end our review; we may request reasonable cooperation with the investigation.

This policy does not exclude mandatory consumer remedies. Changes to future services do not remove rights attached to an existing order. For returns, see our Return and Refund Policy.

Business and customer support

Avelloran is operated by Hangzhou Baolixiong Technology Co., Ltd.

Website: avelloran.com
Registered business address: Room 5013, Building 3, Zhihui Zhimen Center, Xixing Subdistrict, Binjiang District, Hangzhou, Zhejiang, China
Email: service@avelloran.com
Phone: +86 571 8801 5499
Support hours: Monday–Friday, 9:00 a.m.–6:00 p.m., Beijing time (UTC+8)
Support response time: 1–2 business days.

The registered business address is not a return address. Contact us for authorization and the correct return destination before sending any item.